Live analytics that replaced a week of spreadsheets
A real-time reporting dashboard with natural-language questions over the customer’s own data.
The challenge
arcfield sells software for property managers. Their customers kept exporting data to spreadsheets to build the reports their owners actually wanted, and the in-product reporting had become the most requested area for improvement.
What we did
One team from scope to launch. The stack behind it:
Reports people already make
We collected forty spreadsheets from customers and found the same six reports in almost all of them. Those became the default dashboards.
Fast, live numbers
A new analytics layer pre-aggregates the data that matters, so dashboards load in under a second and stay current through the day.
Ask in plain language
Users can type a question like “vacancy by building last quarter”. The assistant turns it into a query against a fixed semantic model and shows the chart and the query it ran, so numbers can be checked.
The outcome
Reporting launched to all customers as part of arcfield’s premium plan. Export volume fell steadily over the following months, and the feature became one of the main reasons customers give for upgrading.
“Our customers stopped exporting to spreadsheets. That was the whole goal, and they hit it.”
Head of Productarcfield
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